How does the bottle swap work?
On your delivery day, leave your empty bottles where you'd like the fresh ones. Our driver takes the empties and leaves your new bottles in the same spot. You don't need to be home, and you never schedule a pickup.
Can I change how much water I get?
Change your plan any month from your account. Most people start in the middle and adjust after a delivery or two. There's no fee to move up or down.
Can I pause or skip a delivery?
Yes — pause, skip or cancel anytime from your account, no phone call required. Your billing adjusts with it.
Do I need a dispenser?
No. Our bottles fit any standard top-load cooler. If you'd like one, we rent a top-load hot & cold dispenser with a refundable deposit — add it during signup or later.
Is there a contract?
No contract and no commitment, backed by a 30-day taste guarantee. If you don't love your first delivery, we'll refund it.
When will my first delivery arrive?
We'll show you the exact date during checkout — it comes straight from our route schedule, so it's the day the truck is actually on your street.